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Reservation Policies

Reservation Conditions & Cancellation Policies

What is the minimum deposit I can put down on a vacation home to make a reservation?
We only require a $ 50 deposit to reserve the vacation home, a hotel room or an Orlando vacation package.

When will my final payment be due?
Final payments for all vacation home rentals, condos, and townhomes are due in full 30 days prior to your arrival. Final payment for hotels are due 15 days prior to your arrival date. Final payment for tickets are due 30 days prior to your arrival date.

What is the cancellation policy
If you notify us of your need to cancel your reservation 30 days prior to arrival, part of your deposit may be refundable for hotels. The $50 deposit for vacation homes is nonrefundable.

Hotels: if you cancel anywhere from 14 days to 8 days prior to arrival there is only a 1 night penalty, 8 to 5 days there is a 2 night penalty, and cancellations within 5 days of arrival there are no refunds.

Cancellation Policy on Tickets: If you need to cancel your ticket purchase we do charge a 10% cancelation fee but the rest of the money is returned. If you ordered Disney World Tickets you will need to deactivate the ticket from your MyDisneyExperience account for us to refund you the money, as long as it is tied to your Disney account we cannot void the ticket in our system. We do not offer refunds past the due date on the ticket, and there are no refunds on tickets where we offer vouchers. Once the vouchers are purchased they are non-refundable. The vouchers are mainly only on smaller attractions.


What if I have to cut my vacation short or add another night or two to my vacation?
If you are staying in a hotel and you need to cut your vacation short. When you check out have the front desk fax to us a notice showing that you have checked out early and we will cheerfully refund any unused nights back to you. Be aware that you must check out before 11 am to get that day’s refund.
Unfortunately, if you are staying in a vacation home, condo, or townhome we cannot refund any money for any unused nights.

Do you sell or package airline tickets?
We do not book any air travel.

Can you assist me with a rental car booking?
Yes, we can point you to great deals on car rentals. Please check out our car rental partner under the car rentals tab.

Do you offer the meal plans?
No, if you want the Disney Meal Plan, you will need to book directly through Walt Disney World®. Their phone number is 407-wdw-dine (407-929-3463).

Are there any other fees I will be responsible for that are not included in my total cost of the vacation home?
The property management companies charge an $95.00 non-refundable Property Protection Fee. It is $200 for vacation homes 7 bedrooms and larger. This is a damage waiver that will cover any incidental or inadvertent damage. Please be advised that intentional damage or gross negligence will result in additional costs to the vacation client.

Where are your vacation homes located?
All of our vacation homes are located near Walt Disney World. Most of our homes are located in Kissimmee and Davenport.

What is included in the vacation homes? What will I need to buy or bring with me?

The vacation homes are fully furnished, and all the linens and towels are provided. The kitchens are stocked with pots, pans, dishes and silverware. You will need to bring your own toiletries and food. The houses all have starter sets of toilet paper and paper towels. If you are staying for more than a few days, you will need to go to the store to purchase additional supplies.

What is the booking policy on a vacation home?
We only require a $50 deposit to make a reservation. Nothing else is due until 30 days prior to your arrival.  If you cancel more than 30 days from arrival, only the deposit is nonrefundable. If you cancel 30 days or less from the date of arrival, it is a 100% penalty with no refunds given.

We are a group traveling together can we get our homes next door to each other?
Often times we can get vacation homes located in the same neighborhood, but it is highly unlikely, we will be able to honor this request.

What do I need to know about pool heat?
There are only four months you will need pool heat while vacationing in Orlando (December, January, February, and March). The pool heat costs $35 a day. You will set this service up with the property management company. Please note….if the temperature drops below 55 degrees, the pool heater will automatically shut off. Also, the pool heater will only heat the water 10 to 12 degrees above the outside temperature.


Are there any refunds if we have to leave a Vacation Home early?
Unfortunately, houses do not work like Orlando hotels. We cannot refund any unused nights in the vacation homes, townhomes, or condos.

Why do the policy change for Christmas and Easter High Season as to cancellations?
The Christmas and Easter times are the busiest travel times of the year. If a guest needs to cancel their reservation or there is a payment issue we need to know enough time so we can assist the owner in rebooking the home.

In the event of an emergency, who do we call about our home?
If there is an emergency please contact the specific management company that provided you the location of the home you are occupying. The management company’s phone number is located at the top of your confirmation letter.

How will you and the management company managing our home communicate with us?
Everyone will be communicating with you by e-mail or phone.


Questions about Vacation Packages

What if the prices on theme park tickets go up between the time I make the reservation and the time I vacation in Orlando?”] If the Walt Disney World® tickets, Universal Studios™ tickets or SeaWorld® tickets prices go up between your order date and your date of travel we promise to contact you and give you an opportunity to purchase the tickets at the old rate.

The prices on the package page how can I book it at the low introductory price?
The price we have listed is to give visitors a guide as to how low we can provide packages for. The price is based on per person with 2 adults 2 children in the party. The rates may fluctuate depending on the number of people at your party and your dates of arrival.

Do you sell trip insurance…if so how much does it cost?

Guests may choose upon initial booking of their lodging or package to purchase travel protection. This protection program is $39 plus tax offering a more flexible cancellation policy. Travel protection must be purchased and paid in full with the $50 deposit.

If a guest has a hotel booking and has purchased the travel protection within that booking, they have until 72 business hours prior to cancel the lodging booking. If a booking with travel protection is cancelled more than 72 business hours prior to their arrival date, we will refund everything minus the $39 plus tax travel protection and $50 deposit.

If a guest has a vacation rental booking and has purchased the travel protection within that booking, they have until 15 days prior to their arrival date to cancel the lodging booking. If a vacation rental booking with travel protection is cancelled more than 15 days prior to their arrival date, we will refund everything minus the $39 plus tax travel protection and $50 deposit.

If a guest books a hotel, vacation rental, or package that purchased travel protection and wants to cancel the same day they booked, we will refund everything minus the $39 plus tax travel protection.

If a guest books a ticket only order and purchases the $39 plus tax travel protection and wants to cancel, they have until 72 business hours prior to their arrival date to cancel. Tickets must be voidable and not linked to My Disney Experience (if Disney World tickets were purchased). Travel protection does not include live vouchers. If you’re not sure if your ticket purchase is a live voucher, please contact our reservations experts to clarify before booking tickets.